We as a group took ownership of different things to research on, depending on everyone’s specialty. Back-end and front-end developers did several technical spikes, the product owner did research on the legal aspect of things and I focused on doing analysis of payment systems used by businesses similar to ours, focusing on the user experience.
Many of our competitors were giving their players the opportunity to:
- Save credit cards in their accounts so the payment and withdrawal processes would have been easier and faster
- Have a section for transactions history
- Pay with alternative methods such as Paypal
- Have an overall experience that feels smooth and secure